Welcome to The B.B. Group of Companies

Regrettably, our Distance Selling Regulations does not apply to the following products ordered. Your statutory rights are not affected.

Exceptions to our Distance Selling Regulations

We want to ensure that the goods you receive from us are safe and in perfect condition. There are some items where our Distance Selling Regulations does not apply or applies only if certain conditions are met..

Your Statutory rights

In addition to your right to reject faulty goods, in respect of most items the law gives you 7 working days to change your mind and cancel your order. There are some exceptions, including:

- Goods made to your personal specifications including conservatories and made to measure items

- Goods which by reason of their nature cannot be returned or are liable to deteriorate rapidly

If you decide to cancel, you need to inform us before or within 7 working days. You must take care of the goods and either return them to us or make them available to be collected. You may have to pay for the cost of returning goods. However, we will offset this against the refund of any original delivery charges. If you have paid in advance, we must refund your money within 30 days. For further information, contact your local Trading Standards Department of Office of Fair Trading.

We reserve the right not to automatically refund any item returned after the home approval period. Our standard period is 28 days, from the receipt of goods. Any goods returned must be in there original condition and packaging and all items included in the original shipment must be returned together. If we choose to accept a return which does not comply with these requirements we reserve the right to levy a reasonable charge to cover usage of the goods and the cost of putting them back into a saleable condition. This does not affect your statutory rights.